Frequently Asked Questions
Everything you need to know about your PROCAM experience.
What is the standard shipping time for electronics?
We offer expedited shipping on all orders. Domestic deliveries typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
Do my PROCAM products come with a warranty?
Yes, all hardware and electronic devices purchased through PROCAM include a 12-month manufacturer warranty covering technical defects and hardware malfunctions.
What is your return policy for opened items?
We accept returns within 30 days of delivery. To be eligible for a full refund, items must be in their original packaging with all accessories included. A restocking fee may apply to opened electronics.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are the products on PROCAM authentic and brand new?
Absolutely. PROCAM only sells 100% authentic, brand-new products sourced directly from authorized manufacturers. We do not sell refurbished or used equipment unless explicitly stated in a 'Certified Pre-Owned' section.